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Testimonials
Jon C.
2018-06-08 15:31:48
Had them replace the carpet a house I was selling. A guy met me at my house with some samples and got the job done quick. The carpets looked great and there...
Jim R.
2018-04-30 21:22:13
Company: I was blown away by the level of work hos team was able to execute on short notice. He delivered quickly and was thorough in providing a high...
David W.
2018-06-29 12:09:44
We were pressed for time waiting on quotes and scheduling from a large home improvement retailer since our kids were going to be away one week and we wanted...
DeeDee R.
2018-08-01 06:11:30
Carpet Now did a good job stretching the carpet in our closet!! VERY prompt in their response time, scheduling and getting the job done. The price was...
Barclay W.
2018-08-21 12:20:14
Both Ben and Chuck were very attentive - great guys - great service.. Thank you both!
Natalie Y.
2018-08-28 10:59:48
Really great experience. Due to travel and a crazy work schedule, we didn't order carpet in advance, for our rental home. We wanted to do a quick turn on...
Elicia M.
2018-09-23 18:01:56
Excellent company - they have figured out how to uncomplicated the process of getting new carpet - and they are doing it extremely well. Excellent product...
Mike C.
2018-12-27 09:40:34
I used Ben to help get some new flooring in our home and it was an awesome experience! He went above and beyond and we are so thrilled with the product!!!!...
Ellen S.
2019-01-16 19:41:28
Such a great experience working with Ben and the team at Carpet One! When I had originally scheduled them to install a runner on the stairs I had to cancel...
Anne F.
2019-01-31 15:41:19
Very happy with the process from start to finish. They were knowledgable and suggested a great option for us -- wall to wall carpeting without traditional...
Michele D.
2019-06-05 09:42:56
Robert was wonderful from the start. They were quick to respond to my needs. Excellent communication from beginning to end. I would highly recommend this...
Lisa D.
2019-06-12 17:04:44
We are so happy with our carpet installation by Carpet Now, and the price! Great value - super good team. They were able to give us a free estimate...
Emily E.
2019-07-09 18:13:39
Fast service and extremely professional! Very thorough job and made it really easy to get carpet replaced.
Sylvia M.
2019-08-30 15:43:24
We needed carpet replacement quickly and called Carpet Now based on Yelp reviews. Chuck came out the very next day and brought carpet samples for us to...
Sierra M.
2019-11-07 15:53:53
Yelpers got this one right with 5 stars. So relieved I used Carpet Now and worked with Chuck. Great guy. Professional. Easy to deal with. I had just...
margaret w.
2019-11-19 12:27:08
Carpet Now is an excellent company that can give you great service and a decent price. The guy that came over to give me an estimate, Chuck, was especially...
Grace J.
2019-12-03 13:09:43
12/03/2019Our experience with Carpet Now was EXCELLENT!! Chuck was very professional and extra attentive with our parents. From our initial meeting with...
Lynn M.
2020-03-11 14:27:14
Great service. Beautiful carpet & nice people. Chuck gave great helpful suggestions. Highly recommend!
Tracy C.
2020-03-19 08:52:54
I needed to carpet to sell my house. I made an appointment on a Sunday evening through the website. I met with rep on Monday and carpet was installed on...
Jonathan F.
2020-05-22 15:10:53
I reached out to get an in-house quote to replace the living room carpet at my rental. Chuck reached out promptly and got me scheduled. He came over with...
Simeon J.
2020-07-12 04:42:35
We've had an excellent experience, right from the start, with CarpetNow. Chuck, our sales representative, was friendly, knowledgeable and professional. He...
Gigi L.
2020-07-24 07:07:24
Wonderful experience with Carpet Now. Chuck came by with samples and, patiently, waited while I tried to figure out what I wanted. He held samples up to...
Jessica J.
2020-08-17 08:04:50
Carpet Now was amazing to work with! Made the initial appointment online, which was very easy. Chuck showed up on-time and in a mask with several samples to...
Diane D.
2020-08-26 10:02:33
Buying new carpet from Carpet Now was such an easy process. It's been a week since our installation and everything was and is great. From the time Chuck...
Yevgeniy S.
2020-08-31 13:46:16
we are very pleased to have chosen this company to replace the carpet. Very professional employees and I especially want to mention their manager. Robert...
Barbara P.
2020-09-17 08:41:19
We were replacing the carpet in a property we put up for sale. they did an amazing job, the quality of the product is amazing, and the house looks like a...
Ming L.
2020-11-10 09:18:28
It feels strange writing a review for a Carpet Company, but they really knocked the experience out of the park.Chuck was our sales manager and he was...
Trevor M.
2020-11-21 15:50:29
The team did a great job, carpet looks great and they did a complete job from start to finish.
J O.
2020-12-13 19:44:52
They were super fast and professional. We had about 2000 sq feet of carpet replaced. They did an amazing job and had very competitive pricing! Would...
E S P.
2021-02-08 10:08:49
I have now used Carpet Now twice and have been extremely happy with their service, expertise, value, and responsiveness. They are the real deal. I...
Diana A.
2021-03-16 09:18:19
We had our carpet installed this past weekend and couldn't review their service fast enough! the entire experience was smooth and their customer service is...
Debera P.
2021-04-03 23:20:24
Quick response, great prices and fast/professional installation. When you need Carpet NOW tihis is the place to call!
PostTruth S.
2021-05-11 18:30:11
Chuck Bearden did the measurements and quote. He was perfectly on time and so were the workers. The carpet was completed beautifully and I am very happy...
Michelle H.
2021-05-18 12:11:28
We love our new carpet! We had a small issue with the installation, nothing big, and they took care of it ASAP. Chuck ( the salesperson) showed up on time,...
Phillip M.
2021-05-19 03:19:27
Exceptional Customer Experience from start to finish! From the quote to the installation and final billing, Carpet Now is truly "excellence made Simple" and...
Yanet A.
2021-06-11 08:54:27
They ware amazing they did such a great job and the guys who came ware super friendly and knew what they ware doing
Terry H.
2021-07-10 15:32:00
Carpet Now has an interesting business model--I called and made an appointment, and the salesman Tim brought samples to my house. Tim helped me understand...
Thomas A.
2021-07-14 06:29:30
Most importantly carpet was stretched with power stretcher and looks like a very professional install that won't buckle in 6 months. I had a bad experience...
Chern Phing K.
2021-07-15 09:53:55
Carpet Now is one of (if not THE) best carpeting companies in Austin! We wanted to re-carpet our new home, and called a couple of companies for estimates....
Pradhyumna K.
2021-08-15 06:03:45
We were on a very tight timeline to replace our carpet. Carpet now was quick to give us the quote and replace the carpet within a week. They have great...
Vijay G.
2021-08-23 06:01:46
Great job by the Carpet Now team to make the whole process easy. I appreciate that they did exactly as promised including arriving on time, completing the...
Steven C.
2021-09-09 08:59:25
Carpet Now was a our first company to call and I typically get 2 to 3 quotes for any work. I was so impressed with our sales rep Robert Sherman with his...
Carlin B.
2021-09-16 14:55:11
Chuck was our sales rep & provided great service, follow-up & competitive pricing. The install team was absolutely fantastic! Virginio & 2 of his sons...
Lee H.
2021-09-26 06:54:01
From the first contact with Tim through the installation everything was A+. I was pleasantly surprised that an upgraded carpet and pad was less than I...
Julia G.
2021-11-10 12:15:31
I was requesting quotes which is what my company requires: first collect numbers, then review, and then contact. Yelp makes this process easy. However,...
Lore H.
2021-11-12 16:18:20
Old Fashion Customer Service!Chuck came to my home and showed us some samples of carpet. I knew how much the whole job would cost before he left. Chuck...
J S.
2021-12-03 12:14:58
Chuck was our sales rep and he was prompt and professional. It took us a while to choose what we wanted and Chuck was very patient and did not push us to...
Wade Lombard
14:17 31 May 18
These guys are the real deal. They claim to keep carpet replacement simple and do it fast. That sounds a bit gimmicky. Regardless, they lived up to it! Ben and his team replaced our carpet in a matter of days. The process of choosing the carpet was super easy. OK, I'm a fan...which is short for fanatic...
Taylor Houser
04:25 01 May 18
Fast service, very knowledgeable, trust these guys with all my carpet questions.
Alberto De Icaza
16:57 01 Aug 18
Fantastic company! They did a great job in my last carpet install. Their employees were very courteous and professional. Ben made the process simple and he was very easy to work with. Highly recommend!
Chao Yang
16:13 21 Aug 18
My rental property needs new carpet. I checked with several carpet installers and decided to use Carpet Now. Ben and his team did a great job. The new carpet looks great. My realtor is happy with the quality too, both materials and labor. Their price is pretty reasonable, but not the lowest I can find. But I am glad to have good quality with little bit more money. I will hire them again with future carpet work.
Front Desk Monroe
19:41 22 Aug 18
I called needing some quick turnaround time on getting carpet laid in a large room at our business. Ben was so friendly and ready to help. He was able to get us booked for service the very next morning. They did a quick and excellent job and Ben even gave us a discounted price. Highly recommended.
LaTashia Orr
13:57 28 Oct 18
My carpet was installed a couple of weeks ago and we are very happy. We got good quality carpet for the price. I hope they are still around in 10-15 years when I'm ready to change my carpet again. I've already spread the word to my family and friends about Carpet Now.
Elicia Gower Michaud
19:22 13 Nov 18
I am a Realtor and I LOVE this company!! Fast, dependable, quality work and excellent prices !! I refer them to every client - both buyer and seller.
Michael Cottrell
17:42 27 Dec 18
We used Ben with Carpet Now to get some new flooring in our home before we moved in and it was awesome! He went above and beyond and we couldn't be more happy. Thanks Ben and Carpet Now!
Phylicia
02:25 21 Mar 19
The name is perfect because that's just what you get! I called on Saturday and they were out on Tuesday. They did a great job! I would definitely recommend them to anyone looking to install or replace their carpet.
Frances S
01:56 23 Mar 19
I am thoroughly pleased with the process, the carpet that I chose, and the installation. Great product, excellent customer service, and very good price!
Melony Raney
00:03 01 Apr 19
The Carpet Now team was very quick and efficient in getting our replacement scheduled and done on a tight schedule.
Carl Meyers
19:46 03 Apr 19
The crew came in and removed the old carpet and installed the new. It was done professionally and quickly. They cleaned up after themselves and left behind a very satisfied customer.
Cynthia Rios
22:29 17 Apr 19
Excellent job, and we love the carpet! Mr. Chuck Bearden was very professional and the installer completed the job in one day. I highly recommend them, thank you!
Angelina Cano
14:25 19 Apr 19
Excellent customer service and very professional staff. Finished my entire house in 1 day! Thanks guys!
Tiffany Truong
17:15 26 Apr 19
Carpet Now was great on being on time in the time frame that was scheduled. Very transparent on pricing and on any questions I had beforehand. Ben was most helpful in letting me know what works best for my house as I wanted it pet friendly.The result was outstanding after removal of the old carpet, moved furniture, and replaced with new carpet. I would not hesitate to reach out to them again for another project!
Allen Mcholm
20:39 09 Jul 19
As far as I'm concerned, Carpet Now is the best bang for your buck in the Austin area. The installation was super fast and they were very polite. 5 stars!
Geoffrey Stevenson
14:59 16 Jul 19
Salesman was professional and showed us carpets that matched our desires in color terms. Price was almost the best of a number of vendors but installation was very quick (2 days). Only slight mishap was they left some of the removed carpet on the driveway. When notified about this manager responded quickly had it picked up. I would recommend them and would use them again.
Tracy Harkleroad
00:37 25 Jul 19
The installers were super sweet and did a beautiful job. This company is amazing!! The carpet is great quality. I highly recommend this company.
Melissa Vauk
18:42 25 Jul 19
My experience with Carpet Now was fantastic, start to finish. Chuck, the salesperson, was very helpful in choosing the best carpet for my house. I liked that the process of selecting the carpet was simple and very straightforward. The installers did an amazing job as well. They were courteous, professional, and helpful. I wouldn't hesitate to recommend Carpet Now to anyone.
David Welguisz
21:17 08 Aug 19
Very quick turnaround. They came out, measured, and gave a very competitive quote. 3 days later, I had new carpet in.
Kari Robin
14:03 16 Aug 19
I couldn’t have been happier with Carpet Now and their exceptional service. They came out and measured the same day I called and my carpet was installed the very next day! I would highly recommend this company.
Caroline Hughey
02:47 21 Aug 19
Probably the easiest part of putting my house on the market! Chuck brought the samples to my house for me to pick out what I wanted. I was able to get the installation scheduled quickly and it looks great!
Laura Wood
11:28 02 Sep 19
We needed to install new carpet in our new house and received estimates from three different companies. Chuck came over to our home, measured, showed us our options, and gave us several estimates depending on which choice we went with. Chuck was very informative, friendly, and non-pushy. They had a great carpet selection and we’re able to do the 2,000 SF carpet install just a few days later! The installers were fast, efficient, and nice. Would use this company again in the future and highly recommend!!!
Joshua Slack
16:41 16 Sep 19
I have used Carpet Now twice in the past two months for different properties. Both times they did a great job. Thanks guys.
Kara Kaminsky
02:46 30 Sep 19
Great experience from the initial consult and bid to the installation. Our new carpet looks and feels wonderful. Would highly recommend!
Clancy Garvey
19:52 01 Oct 19
I was able to get a quote same day and had beautiful new carpets installed about 10 days later. I got 4 quotes and Carpet Now was the best and had awesome reviews. So glad I chose them!
Kristen Laing
03:29 12 Oct 19
They did an awesome job. Put everything back. One thing was they started kind of late and left late as well. Would recommend.
Margaret Weaver
20:48 19 Oct 19
Chuck Bearden is professional and explains the process from start to finish clearly. He quotes a good price for a good product and has an excellent crew to install the carpet. I really liked how they arranged my two bedrooms and I only had to move one piece 3 in. over. I’m very pleased with my new carpet and highly recommend Carpet Now.
Ryan Howell
01:50 27 Oct 19
These guys are just great! The product is amazing and I loved the service that they delivered. After dealing with countless contractors and service providers, theses guys are the only ones that I would love to continue to do business with in the future and confidently recommend. As for the carpet, this things looks and feels great! And the cost to value cannot be matched by anyone else (product, labor, and haul away). Save yourself some time and just start with these guys, you won’t be disappointed!
Jaime Molina
21:25 03 Dec 19
12/03/2019Our experience with Carpet Now was EXCELLENT!! Chuck was very professional and extra attentive with our parents. From our initial meeting with Chuck he made certain everything was easy; from the selection of quality carpet and pad; to finding our exact color; to ensure all components of the installation went smoothly. The carpet installation Team were prompt, precise, careful with furniture and courteous. We HIGHLY recommend Carpet Now - they will NOT disappoint you!!
Andrea Ramos-Dekker
18:43 12 Dec 19
Carpet Now did an excellent job replacing our existing carpet. They were able to get it installed within 2 days and ocmpleted the job in less than a day. Great work and affordable prices. Would use them again!
Sam Davis
21:35 13 Dec 19
They were quick and reasonably priced, but their installers were not especially careful moving our furniture. Frankly, I'm glad they moved furniture (saved me a big headache), but some pieces were scratched. When informed about the damage, they covered the cost of repairing the damage. It is a stand-up business who cares about their reputation.
Carol Hunn
00:05 06 Jan 20
We live in Central New York, but recently bought a condo in Texas that needed new carpet. Lots of researching on the Internet led us to Carpet Now. Most of the carpet pre-selection was done via phone and email. All the while, Chuck at Carpet Now worked with us. In addition to carefully recommending a quality carpet and not rushing us into a decision on color and texture, Chuck and his crew did an excellent installation job. They were flexible in scheduling and did not balk at having to move furniture from one room to the next in order to prepare for old carpet removal and new installation. Most appreciated was Chuck's reliability... He showed up precisely when promised and completed the job on time. If you're desiring a good product, great work, and fine follow-up, Carpet Now is your source.
Jane Kellogg Murray
21:50 09 Jan 20
At the advice of our realtor we decided to replace all of our carpet in our home shortly before putting it on the market. Carpet Now really lived up to their name - they gave me a quote immediately (in fact, Ben came out in person and measured my house while I wasn't home - the fact that we could trust him with that right off the bat says a lot!) They gave us a pretty unbeatable quote and a super-fast turnaround time. I honestly wasn't sure if it would be worth the cost, but after seeing the real estate photos, the new carpet definitely makes a huge difference! Thanks Carpet Now!
Mike M
13:54 06 Feb 20
Carpet Now made our carpeting selection and installation a stress free process. Chuck met us at our house with many samples which gave us a true opportunity to evaluate existing paint colors in our home compared to carpet samples brought for selection. Chuck was on time, friendly, knowledgeable on everything carpet and padding and scheduled an installation time for the following week. Virginia and Cesar arrived at our house on time and immediately went to work doing an outstanding job preparing the floor, padding and carpet. They cleaned the installed areas nicely asked if had any questions and then departed. I have had bad experiences in the past using the big box stores carpet and installers and this was such a headache free process with Chuck and his crew.
Desiree Merrick
18:19 07 Feb 20
I needed someone to install carpet in my mom's home who passed away. I did not have time to go to a showroom and make selections. I found Chuck on yelp. He saved me time and energy, he came to the house with his samples in hand and measured and gave me a quote right there. We scheduled the install the next week. I was able to leave the installers in the home while I was at work. They finished the job within hours and was really good. My realtor told me the house looked great like a different place. Call this guy his price was very reasonable. I will most certainly use him again in the future and recommend him to my friends.
Kim Rama
16:56 11 Feb 20
These guys did a great job! It was easy to schedule online, and they came out the best day with samples and to do a detailed measurement. The carpet I wanted was in stock and they got me on the schedule within 3 business days. They came on time for the installation, hauled away all the old materials, and installed the new carpet exactly as planned. Great team to work with!
Kate McPherson
14:04 12 May 20
Chuck at Carpet Now is amazing. He was on time. Measured quickly and had all the different samples we could imagine. We were able to set up our appointment for install the same day as the measurement and less then a week later we have new carpet at an amazing price! The crew is great. Thank you Carpet Now!
Josh Corron
17:30 16 Apr 20
Probably the best value as far as quality and price in all of Austin, and trust me I looked around quite a bit. We only got one room done but it looks amazing. Professional sales staff and the install team was quick, professional and did an amazing job. I won't even bother looking anywhere else next time I need carpet installed. These guys are as good as it gets.
Tori F
01:24 04 May 20
I had a cat that went to town on a brand new carpeting for a couple months, and I needed to replace it. entirely. I told chuck what I needed as the exact color and he did all the leg work. I believe Carlos did my install. he was courteous and kind. he was running a bit late, but it wasn't a big deal. the install more than made up for it. love the brand new replacement carpet. like the other one never existed. thanks y'all
dawn P
12:04 05 May 20
From the first contact, Carpet Now was quick to respond, scheduled around what was best for us and promptly arrived at the appointed times. Chuck was a great salesman, showed us exactly what we wanted, worked within our price range and had the installation scheduled exactly when we asked. Virginio and Omar arrived in the within the given time. They were friendly and professional and got right to work. The carpet looks beautiful and we couldn't be more happy with Carpet Now. We look forward to our next carpet job with them.
Shauna Gilbert
21:38 21 May 20
Such great service! We’re in the process of moving into a new place and realized we needed to quickly re-carpet before furniture is moved in. Carpet Now came to the rescue - brought samples to the house the day I contacted them and the carpet was installed just a few days later. The sales manager, Chuck, was fantastic to work with and his team arrived on time and did a great installation job. Would definitely recommend and hire again!
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18:36 30 May 20
Chuck came out and gave me a reasonable quote that included moving furniture, haul away, carpet and install. I appreciated the all-in-one quote. No dickering about labor costs needed with Carpet Now. Omar and Virginio were thorough, polite, and efficient - finishing well before the 4-hr window they estimated. The end result is fabulous! This process start to finish took 6 days. Thank you, Carpet Now (locally owned) for the amazing customer service! Melody
Marla Oates
02:02 25 Feb 21
Great experience using Carpet Now! From start to finish, the whole team was knowledgeable and helpful. Install guys worked very hard and quickly. It was a full day job and they did great work. Would definitely recommend again. Very good value!
Alexandra Lakeotes
22:49 10 Apr 21
Jerry and his crew were polite, hard workers and did an excellent installation. Everything Tim promised was accomplished...they even vacuumed areas they didn’t have to! I highly recommend Carpet Now and their wonderful crew for making new carpet so easy and painless.
Tamara Field
15:12 28 Feb 21
The team that came to our house was so professional and very courteous. We were amazed at how fast they were able to put the carpet down in our house. And the outcome is outstanding. All three of the men were very professional and nice and we felt comfortable with them in our house. Thanks again.
Jeffrey Mayoff
20:30 05 Apr 21
I left instructions with the sales person to knock on my door first (A side of duplex) and that Id walk to the B side door with the installers. I got a text when they were on their way, but that's all. When they arrived they went directly to the B side and started working, not even letting me know they were there! The installation work was fine, you should just make sure that your installation crews pay attention to instructions from the salespeople.
Diana Angel
16:13 16 Mar 21
We had our carpet installed this past weekend and couldn't review their service fast enough! the entire experience was smooth and their customer service is incredible. The installers were timely, friendly, and did an incredible job. No surprise you're 5-star rated everywhere. You're doing it right! Thank you!
mary dimaria
13:33 22 Aug 21
I have put carpet in two houses now. I wouldn't go anywhere else. The installers are super efficient and the carpet looks great after installed. They moved all the heavy furniture and put it back in place. The sales reps are professional and get things done as quickly as possible. You can't miss with this company.
L
04:06 18 Sep 21
I have called 3 times and left messages and nobody bothered to call me back. 20 minutes after I posted this review someone Miraculously called me .Btw. In response to “the owner’s ” reply to my post …I have the proof on my phone logs of the calls that I made and the messages that I left .A salesman by the name of Chuck came to take the floor measurements. His measurements were 25% higher than 3 other estimates that I got from reputable companies and 40% more expensive ( for the same Carpet and pad by Mohawk). I kindly asked the sales rep in person and by email to send me the cost of installation only ( they do install only as well) but he never replied ( that was 9 days ago).
yanet ramirez
15:55 11 Jun 21
Everything went smoothly.. great communication and guys who came ware friendly and knew their job .
Our experience with Carpet Now was great! Chuck explained, scheduled, and followed-up with us on our order, installation, and after the install. The crew arrived on-time and was very professional and we love the carpet! We highly recommend Carpet Now.
We were pressed for time waiting on quotes and scheduling from a large home improvement retailer since our kids were going to be away one week and we wanted to sequence the carpet following paint before they returned. A friend referred us to Carpet Now. We called Ben and he literally scheduled a 1:1 consultation with us the next day with Chuck. Chuck brought samples to our house and we selected one. We had an installation date the following week. It could have been sooner but we were waiting on painters. A few days after the install, there were a couple of small things I asked to be tightened up and Chuck sent the crew the next day and it took less than 15 minutes. All our concern with waiting and timing was gone. Thanks to Ben, Chuck and the crew for giving us great carpet quickly. By the way, it was a considerably less expensive then the other quote we had.
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